Do you have a phone number?
As a modern company, we provide entirely online support services. This allows us to offer an excellent standard of service and streamline our channels to resolve issues as swiftly as possible. Ultimately, this lowers our costs, which results in price reductions across our product range for all customers.
Our online support process is entirely secure, and you will never be asked to provide personal or sensitive information. We will never contact you via phone (except for phone verification of credit card transactions), email (except for order statuses), or message unless you instigate contact first.
Why my credit card was declined?
Placing an order with us is easy. All you have to do is:
- Add the chosen product to your cart;
- Proceed to checkout;
- Enter all your billing and shipping information;
- Choose your preferred method of payment;
- Complete the checkout process.
As soon as we’ve received your payment, your order will be shipped, and you’ll get a tracking number (takes from 24 to 72 hours).
Feel free to submit a request and describe in full details the issue you are having.
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