What if my order is held up at customs?

It's unusual to have items held up at customs – only about 0.5% of packages. Most of our parcels goes through the U.S. customs smoothly.

Example of tracking information

Please note that customs clearance usually takes 1-2 days but sometimes may take up to 7 business days.

In the unlikely event of this happening (no updates within 7 days), please inform us – we will re-send your order at no additional charge or refund you if preferred.


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